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Legal

Privacy Policy

This policy explains what personal data we collect, why we collect it and how we look after it.

Last updated: this policy is kept under review.

Who we are

This website is operated by Blackpool Waste Removals (“we”, “us”, “our”). We provide waste removal services across Blackpool and the Fylde Coast.

What personal data we collect

We only collect the information we need to respond to your enquiry and provide our services. Depending on how you contact us, this may include:

  • Contact form enquiries: your name, phone number, email address, postcode, the type of waste and any details you include in your message.
  • Phone enquiries: your name, phone number and the details you give us about your job.
  • WhatsApp enquiries: your phone number, messages and any photos you choose to send us.
  • Facebook messages: your Facebook profile name and the content of your messages to us.
  • Website analytics: basic, anonymised usage data may be collected to help us understand how the site is used.

Cookies

This website aims to use as few cookies as possible. If we add cookies or analytics in future, we will update this policy and, where required, ask for your consent.

How we use your data

  • To respond to your enquiry and provide a quote.
  • To arrange and carry out waste removal services.
  • To contact you about your enquiry or booking.
  • To keep basic records of work carried out.

Legal basis under UK GDPR

We process your personal data on the following bases:

  • Legitimate interests: to respond to enquiries and run our business in a reasonable way.
  • Contract: where we need to process your data to provide a service you have requested.
  • Consent: where you have given it, for example by sending us an enquiry. You can withdraw consent at any time.

How long we keep data

We keep personal data only for as long as necessary to deal with your enquiry, provide our services and meet any legal or accounting requirements. When it is no longer needed, we securely delete or dispose of it.

Sharing your data

We do not sell your personal data. We may share it with trusted service providers who help us run our business (for example, communication or messaging platforms such as WhatsApp and Facebook), and only where necessary. We may also disclose information where required by law.

Your rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you.
  • Ask us to correct inaccurate or incomplete data.
  • Ask us to delete your data in certain circumstances.
  • Object to or restrict how we use your data.
  • Withdraw consent where we rely on it.

To make a request, please contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Contact us about privacy

If you have any questions about this policy or how we handle your data, please contact us:

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